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Customer Support

Return Policy 

We offer online store credit for ALL returns. Items cannot be returned if they have been washed, worn or damaged. All tags must be intact and product in good condition. Returns are due to the address below within 10 days of order date and an online store credit will be issued once processed. Credit will be applied for the price of item and will not include any shipping and handling charges. We will email you once the online store credit has been issued.

We do not accept returns on intimate items such as underwear or bathing suits.

All items discounted 50% or more and  clearance sales are final. 



Our orders are shipped from Southaven, Ms. We utilize USPS as our primary shipping service. Once your payment is authorized and verified, please allow 2-3 business days to process your order and ship it out to you.

For orders under $75, rates will be calculated at checkout based on address and order weight.

You will receive an email confirmation  containing your tracking number when your order is shipped. Please be mindful that orders placed after 3:00 pm CST on Friday will not be processed until the following Monday.

Delivery time will vary depending on your zip code and distance from our warehouse.

If you have questions about shipping and delivery please send an email to support@eleven03.shop.