Payments

What payment options do you accept? We accept Visa, Mastercard, American Express, Discover and PayPal. If you wish, you can also use ShopPay, or Apple Pay.

Do you offer an installment plan? Yes, ShopPay is the installment plan that we offer.

How do I apply gift card codes or discount codes at checkout? Just enter your gift card or discount code at checkout in the area where it says “Gift Card or Discount Code” and click apply.

Help! My gift card/discount code isn’t working! We’re sorry your code isn’t working and we want to help make it right. Please email us at support@eleven03.shop or contact customer service at (662).804.3954, from 9:00 a.m. to 5:00 p.m. CST.

Shipping

How long will it take to ship my order? Most orders are shipped next business day. Higher volume time periods, such as holidays, could result in increased shipping times.

Please note: Any orders placed on the weekends will be processed on Mondays.

Where is my order/shipping confirmation? After you place your order, you will receive an order confirmation. Once USPS or UPS scans your package you will receive a shipping confirmation with a link to track your package!

Do you ship internationally? YES! We are thrilled to say that Eleven03 ships internationally! Shipping rates will be calculated at checkout. 

Orders

How do I check my order status? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to watch the status of your order.

I decided to change something in my order and I'd like an adjustment or to cancel and try again. How do I do that? Please contact us via Facebook, Instagram or email - support@eleven03.shop. However, if your order has already been shipped, we will have to utilize our normal return process. 

Returns/Refunds

Can I return/exchange my order from Eleven03? We hope you enjoy your order, but if you need to return an item, we’ll be happy to issue store credit in place of the item. Please visit here for our full Returns & Exchanges Policy.

Please send all returns here:

3670 S Houston Levee Road 102

Collierville. TN 38017 

General

I have some questions about the items and the process! Please call us at (901).713.5253 from 10:00 a.m. to 5:00 p.m. CST or email support@eleven03.shop so that we can answer any questions. We are excited to talk with you!

Do you have gift cards?  Yes, we do! We have them in values of $25, $50, $75, $100 and $150. Gift cards can be purchased here.

We are always available for questions at support@eleven03.shop or can be reached by Facebook/Instagram message. We are excited to speak with you!